Natural Language Processing (NLP)

Natural Language Processing (NLP) lets computers understand human language. Our NLP solutions analyze emails, chats, and documents to automate tasks like customer support, sentiment analysis, and contract review. It’s like teaching your software to read and respond like a human.

Key Features:

• Analyze sentiment in reviews or social media.

• Automatically tag and route customer support tickets.

• Summarize lengthy documents in seconds.

• Multilingual support for global teams.

Use Cases:

• Customer Service: Auto-reply to 70% of support emails.

• Legal: Extract key clauses from contracts for faster reviews.

• Marketing: Track brand sentiment across social media.

• HR: Screen resumes and highlight top candidates.

Process:

• Requirement Analysis: Identify text sources (emails, PDFs, chats).

• Model Training: Teach the AI your industry’s terminology.

• Integration: Embed into tools like Zendesk or Slack.

• Monitoring: Track accuracy and update models quarterly.